Privacy Policy

This Privacy Policy explains how Timeo collects, uses, shares, and protects personal information when you visit our website, create an account, manage a workspace, upload scheduling documents, generate schedules, invite employees, use employee portal links, export schedules, or contact us for support.

We collect the following categories:

• account information, including name, email address, login identifiers, organization membership, locale, and account settings;
• workspace and schedule data, including business profile, roles, groups, operating hours, shift templates, coverage needs, constraints, assignments, solver diagnostics, and schedule publication state;
• employee scheduling data that you provide, including employee names, email addresses, role assignments, availability, time off, and published shifts;
• uploaded files and extracted text used for scheduling, document parsing, embeddings, and AI context;
• billing and subscription metadata from Stripe, such as plan, status, renewal date, customer identifier, and payment portal events;
• technical data, including IP address, device and browser data, logs, rate-limit metadata, error events, and usage analytics.

We use information to:

• provide authentication, workspaces, schedules, AI assistance, exports, sharing, and employee portal access;
• generate, optimize, publish, and audit schedules;
• send transactional email, including employee invite links and schedule sharing messages;
• process payments, enforce plan limits, and maintain billing records;
• secure the service, investigate abuse, enforce rate limits, prevent fraud, and debug incidents;
• improve product reliability, onboarding, scheduling quality, and user experience;
• comply with legal obligations and enforce our agreements.

Timeo uses AI services to understand scheduling requests, parse operational context, generate schedule suggestions, and provide remediation guidance. Customer prompts, selected workspace data, uploaded document content, and scheduling context may be sent to AI providers when needed to provide these features. You should avoid submitting unnecessary sensitive data.

We retain account, workspace, billing, audit, usage, and schedule data while your account is active and as needed for service delivery, security, legal, tax, dispute resolution, backup, and compliance purposes. You may delete workspaces, schedules, uploads, or invite links inside Timeo where the product supports deletion or revocation.

We use technical and organizational safeguards designed to protect personal information, including access controls, authentication, rate limiting, logging, encrypted transport, production configuration checks, public share sanitization, and least-privilege employee portal views. No online service can guarantee perfect security.

Timeo and its providers may process information in countries other than where you live or operate. When required, we rely on appropriate transfer mechanisms and contractual safeguards for international processing.

If you have any questions about this Privacy Policy, please contact us at info@timeoschedule.com.